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 Find clear answers about bookings, airport transfers, chauffeur services, vehicles, payments and travel policies. Search our Help Center or browse the categories below to quickly find the information you need. Instant search across all FAQs Official TOPTOUR policies and procedures Updated by our operations team

Booking, Payments & Invoicing

Payments, pricing and how to reserve your journey.

12 Questions

Airport, Rail & Cruise Transfers

Pickup, flight monitoring and meeting points.

18 Questions

Chauffeur Services

Hourly service, itineraries and dedicated chauffeurs.

18 Questions

Vehicles & Luggage

Vehicle categories, capacity and luggage policies.

10 Questions

Changes & Cancellations

Modifying or cancelling a confirmed booking.

8 Questions

Coverage & Availability

Cities and regions we currently serve.

6 Questions

Booking, Payments & Invoicing

Booking, Payments & Invoicing

How do I make a booking?

Booking with TOPTOUR PORTUGAL® is quick and straightforward.

The recommended way is to use the online booking system available on our website, where you can enter your journey details, select the appropriate vehicle and complete your reservation securely.

If your journey requires a bespoke quotation, multiple vehicles or a tailor-made service, you may also contact our team through our Contact page or by email at info@toptour.pt.

For bookings requested by email, we will prepare your reservation and send you a secure payment link.

All bookings are only confirmed after full payment has been successfully received.

Your booking is confirmed only after full payment has been successfully received. Once payment has been completed, you will receive a confirmation email containing all the essential details of your reservation. Until payment has been received, the requested service remains subject to vehicle availability and cannot be guaranteed.

TOPTOUR PORTUGAL® accepts secure online payments by major credit and debit cards as well as PayPal. All payments are processed through secure payment systems to ensure the protection of your personal and payment information. Your booking is confirmed only after full payment has been successfully received.

Yes. An invoice can be issued for every booking. If you require the invoice to include specific billing details, such as a company name or VAT number, please provide this information during the booking process or before your payment is completed.

Yes. All prices displayed on the TOPTOUR PORTUGAL® website include the applicable VAT, unless clearly stated otherwise. The final price shown during the booking process is the amount you will pay, with no hidden charges.

No. All bookings must be paid in advance through our secure online payment system. Our chauffeurs do not accept cash or card payments for pre-booked services unless expressly agreed in advance by TOPTOUR PORTUGAL®.

Yes. All online payments are processed through secure payment gateways using industry-standard encryption technologies. TOPTOUR PORTUGAL® does not store your payment card details, helping to ensure that your payment information remains protected throughout the transaction.

Yes. The person making the payment does not need to be one of the passengers travelling. As long as the booking details are correct and the payment is successfully completed, the reservation will be confirmed regardless of who makes the payment.

All prices displayed on the TOPTOUR PORTUGAL® website are shown in Euros (€). The total price is clearly displayed during the booking process before payment is completed.

Yes. Once your payment has been successfully received, you will receive a booking confirmation by email containing all the essential details of your reservation, including your journey information, pickup details and vehicle category. If you do not receive your confirmation within a few minutes, please check your spam or junk folder before contacting our team.

If your payment is unsuccessful, your booking will not be confirmed. You may simply try again using the same booking or choose a different payment method if available. If you continue to experience difficulties, please contact our team through our Contact page or by email at info@toptour.pt. We will be pleased to assist you and, where appropriate, provide an alternative payment solution.

Yes. If your journey requires a bespoke quotation, multiple vehicles, a corporate service, an event or any itinerary that is not available through our online booking system, our team will be pleased to prepare a personalised quotation. You can submit your request through our Contact page or by email at info@toptour.pt. Once the quotation has been accepted, you will receive a secure payment link. Your reservation will only be confirmed after full payment has been successfully received.

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Airport, Rail & Cruise Transfers

Airport, Rail & Cruise Transfers

How do I book an airport transfer?

Booking an airport transfer with TOPTOUR PORTUGAL® is simple and secure. The quickest and recommended way is to book directly through our website using the online booking system. After selecting your journey details and preferred vehicle, you can complete your reservation securely online. If you require a bespoke service, multiple vehicles, a complex itinerary or have any special requirements, you may also contact our team through our Contact page or by email at info@toptour.pt. We will prepare your reservation and send you a secure payment link. Please note that all bookings are only considered confirmed after full payment has been received. Until payment is successfully completed, the requested service remains subject to availability and cannot be guaranteed.

Once your payment has been successfully received, your booking will be confirmed immediately. For reservations made through our website, you will receive a confirmation email containing all the essential details of your transfer, including your booking reference, journey information and the vehicle category selected. If your reservation was requested by email, our team will first prepare your booking and send you a secure payment link. Your transfer will only be confirmed after payment has been completed successfully. You will then receive your booking confirmation by email. If you do not receive your confirmation within a few minutes of completing your payment, please check your spam or junk folder before contacting our team.

Yes. Subject to availability, TOPTOUR PORTUGAL® accepts last-minute airport transfer bookings. The fastest and most reliable way to check availability is through our online booking system, which provides real-time availability and pricing. If your journey requires a bespoke quotation, multiple vehicles or any special arrangements, you may also contact us through our Contact page or by email at info@toptour.pt. As with all our services, your booking is only confirmed once full payment has been successfully received.

Your chauffeur will meet you inside the airport arrivals hall, after you have collected your luggage and entered the public arrivals area. The exact meeting point varies depending on the airport, but it is always selected to provide a safe, convenient and easy-to-find location. Before your journey, you will receive clear meeting instructions together with your booking confirmation, ensuring you know exactly where to meet your chauffeur upon arrival. If you experience any difficulty locating your chauffeur, you can contact our operations team using the telephone number provided in your booking confirmation.

Yes. All prices displayed on the TOPTOUR PORTUGAL® website include the applicable VAT, unless clearly stated otherwise. The final price shown during the booking process is the amount you will pay, with no hidden charges.

TOPTOUR PORTUGAL® continuously monitors the status of your incoming flight using the flight number provided with your booking. If your flight is delayed, there is no need to contact us. Your chauffeur will automatically adjust the pickup time according to the updated arrival information, ensuring they are ready to meet you when you land. To guarantee this service, it is essential that you provide the correct flight number when making your reservation.

 

If your flight lands ahead of schedule, our operations team will also be aware through continuous flight monitoring. Whenever possible, your chauffeur will adjust the pickup time accordingly to meet your earlier arrival. Our objective is to minimise your waiting time while ensuring your chauffeur is safely positioned at the agreed meeting point. Providing the correct flight number when booking is essential for this service.

Yes. All airport arrivals are monitored using the flight number provided during the booking process. Our operations team tracks your flight in real time and automatically adjusts your chauffeur’s arrival time whenever necessary, whether your flight lands earlier or later than scheduled. This helps ensure a smooth pickup experience without requiring you to update us about normal flight delays. Flight monitoring is available only when a valid flight number has been provided.

Yes. For all airport, railway station and cruise port pickups, 60 minutes of complimentary waiting time is included from the actual arrival time of your flight, train or ship. This allows you sufficient time to complete arrival formalities, collect your luggage and reach the agreed meeting point without feeling rushed. If you expect a longer delay after arrival, we recommend contacting our operations team as soon as possible so we can assess the situation and, whenever possible, arrange the most appropriate solution.

Each vehicle category has a maximum passenger and luggage capacity, which is clearly indicated during the booking process. To ensure a safe and comfortable journey, please select a vehicle that accommodates both the number of passengers and the amount of luggage you will be travelling with. If you are unsure which vehicle is most suitable, our team will be happy to help you choose the best option before you complete your booking.

If you expect to travel with more luggage than the capacity shown for your selected vehicle, please let us know before your booking is confirmed. Our team will recommend the most suitable vehicle or, where necessary, arrange an upgrade or an additional vehicle, subject to availability. If the amount of luggage exceeds the capacity of the vehicle booked and we have not been informed in advance, we cannot guarantee that all passengers and luggage can be transported safely. Any necessary changes on the day of travel may result in additional charges and are always subject to vehicle availability.

Yes, provided we are informed in advance. Items such as golf bags, bicycles, surfboards, ski equipment, large musical instruments or other oversized luggage require additional space and must be declared when making your booking. This allows us to allocate the most appropriate vehicle and ensure that all passengers and luggage can be transported safely and comfortably. Failure to declare oversized luggage before your journey may require a vehicle upgrade or an additional vehicle, subject to availability and additional charges.

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Chauffeur Services

Chauffeur Services

What chauffeur services does TOPTOUR PORTUGAL® offer?

TOPTOUR PORTUGAL® specialises in premium private chauffeur services throughout mainland Portugal. Our services include airport transfers, city-to-city journeys, chauffeur services by the hour, corporate transportation, event transportation and bespoke travel solutions tailored to your individual requirements. All services are provided with professional chauffeurs and premium vehicles, ensuring a comfortable, reliable and discreet travel experience.

An airport transfer is designed to take you directly between the airport and your destination. A chauffeur service offers greater flexibility. Your chauffeur remains available according to the service booked, allowing you to attend multiple meetings, visit different locations or follow a personalised itinerary without arranging separate transfers. This makes chauffeur services particularly suitable for business travellers, corporate roadshows, special events and clients requiring maximum flexibility throughout the day.

An Hourly Chauffeur Service allows you to reserve both the vehicle and the chauffeur for a fixed period of time. Instead of booking individual transfers, your chauffeur remains at your disposal throughout the booking period, following your schedule and adapting to your itinerary as your plans evolve. This service is ideal for business meetings, corporate events, shopping, sightseeing, restaurant visits or any occasion where flexibility is essential.

Yes. Hourly Chauffeur Services are available with a minimum booking of four consecutive hours. This ensures your chauffeur remains exclusively available throughout your booking period, allowing you to travel between multiple locations with complete flexibility and without the need to arrange separate journeys. If you require a service exceeding the minimum booking period, simply select the number of hours that best suits your itinerary when making your reservation.

Absolutely. Our Hourly Chauffeur Service is an ideal solution for business travellers attending meetings at multiple locations throughout the day. Your chauffeur remains at your disposal for the duration of your booking, allowing you to travel efficiently between offices, hotels, conference venues, restaurants or any other destinations without arranging separate transfers.

Yes. Hourly Chauffeur Services are designed to provide complete flexibility throughout your booking period. Whether you are planning a shopping trip, visiting restaurants, attending personal appointments or simply wish to have a chauffeur available while you travel between different locations, your chauffeur will remain at your disposal according to the agreed schedule.

Yes. Your chauffeur can accompany you throughout your itinerary, including journeys between different cities in mainland Portugal. Whether your journey involves several meetings, multiple destinations or a bespoke itinerary, our chauffeur services are designed to adapt to your travel requirements. If your itinerary includes several cities or a full-day schedule, we recommend providing all known destinations when making your booking so that we can prepare the most suitable service.

Yes. One of the main advantages of our chauffeur services is the flexibility to follow your own itinerary. You decide where you would like to travel, and your chauffeur will follow the agreed schedule throughout the booking period. For the best experience, we recommend sharing your planned itinerary with us in advance. This allows us to prepare the service efficiently while remaining flexible should minor adjustments be required during the day.

Yes. Unless clearly stated otherwise during the booking process, our published prices include all motorway tolls, parking fees and VAT. This means the price confirmed at the time of booking is the final price for the agreed service, with no hidden costs. Additional charges may only apply if you request changes to the original booking, such as extra stops, a different destination or an extension of the booked service.

Yes. During your booked service, your chauffeur and vehicle are dedicated exclusively to you and your travelling party. Your chauffeur will remain available according to the agreed itinerary and booking period, providing the flexibility and personalised service expected from a premium private chauffeur experience.

Yes. If you have previously travelled with TOPTOUR PORTUGAL® and would like to request the same chauffeur for a future booking, we will do our best to accommodate your request. As chauffeur availability depends on operational schedules, we cannot guarantee that a specific chauffeur will always be available on your preferred date and time.

Yes. TOPTOUR PORTUGAL® regularly provides multiple vehicles for families, business groups, events, conferences and other occasions requiring coordinated transportation. If you require more than one vehicle, simply include this information when making your booking or contact our team. We will prepare a tailored solution based on your requirements and the availability of our fleet.

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Vehicles & Luggage

Vehicles & Luggage

Which vehicle should I choose?

TOPTOUR PORTUGAL® offers a range of premium vehicles to suit different travel requirements. When making your booking, simply select the vehicle category that best matches the number of passengers and the amount of luggage you will be travelling with. If you are unsure which vehicle is most suitable, our team will be pleased to assist you before your booking is confirmed.

The maximum passenger capacity depends on the vehicle category selected. During the booking process, each vehicle clearly displays its maximum number of passengers together with its luggage capacity. For your safety and comfort, the number of passengers must never exceed the vehicle’s legal seating capacity.

Each vehicle category includes a recommended luggage capacity, which is displayed during the booking process. These recommendations are based on standard-sized suitcases and are intended to ensure a safe and comfortable journey for all passengers. If you are travelling with large suitcases or unusually shaped luggage, we recommend selecting a larger vehicle or contacting our team before completing your booking.

If you expect to travel with more luggage than originally planned, please inform us before your journey. Whenever possible, we will recommend a more suitable vehicle or arrange an upgrade, subject to availability. If the amount of luggage exceeds the capacity of the vehicle booked and we have not been informed in advance, we may be unable to transport all passengers and luggage safely. Any changes required on the day of travel are subject to availability and may incur additional charges.

Yes. Items such as golf bags, bicycles, surfboards, ski equipment, large musical instruments or other oversized luggage can usually be accommodated, provided we are informed before your booking is confirmed. This allows us to allocate the most suitable vehicle and ensure sufficient space for both passengers and luggage.

Yes. If you have a preference for a particular vehicle category or model shown on our website, you may indicate this when making your booking or contact us before your reservation is confirmed. While we will always do our best to accommodate your request, the availability of a specific vehicle depends on operational requirements and cannot be guaranteed. TOPTOUR PORTUGAL® reserves the right to provide an equivalent or superior vehicle whenever operationally necessary.

Yes. Smoking, including the use of electronic cigarettes or vaping devices, is not permitted inside any TOPTOUR PORTUGAL® vehicle. This policy helps ensure a clean, comfortable and pleasant environment for all passengers.

Yes. All vehicles are professionally cleaned and inspected on a regular basis to maintain the high standards expected of a premium chauffeur service. Our objective is to ensure that every journey begins in a vehicle that is clean, comfortable and presented to the highest standard.

Yes. All vehicles operated by TOPTOUR PORTUGAL® are fully licensed and insured in accordance with Portuguese legislation applicable to professional passenger transport services.

Yes. All TOPTOUR PORTUGAL® vehicles are equipped with air conditioning to ensure a comfortable journey throughout the year, regardless of the season or weather conditions. Our fleet is maintained to a high standard, ensuring every vehicle provides a comfortable, clean and pleasant environment for all passengers.

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Changes & Cancellations

Changes & Cancellations

Can I change my booking?

Yes. If you need to change your booking, please contact TOPTOUR PORTUGAL® as soon as possible. Whenever operationally possible, we will do our best to accommodate your request. Changes such as the pickup time, pickup location, destination or vehicle category are subject to availability and may result in a revised price. We recommend requesting any changes well in advance of your scheduled pickup time.

Yes. Pickup times can usually be changed before your journey, provided the requested time is operationally available. As chauffeur schedules are carefully planned in advance, we recommend informing us as early as possible. Requests made shortly before the scheduled pickup time may not always be possible. If the revised schedule results in additional time or distance, an additional charge may apply.

Yes. If you need to change your pickup location, please contact us before your journey begins. Whenever operationally possible, we will update your booking accordingly. Changes involving additional distance, travel time or tolls may result in an additional charge.

Yes. You may cancel your booking free of charge up to 24 hours before the scheduled pickup time. Cancellation requests received less than 24 hours before the scheduled pickup time may be subject to cancellation charges, in accordance with our Terms & Conditions. To cancel a booking, please contact TOPTOUR PORTUGAL® as soon as possible.

Yes. If you cancel your booking more than 24 hours before the scheduled pickup time, you will receive a full refund. Refunds are processed using the same payment method used for the original booking. If your cancellation is made less than 24 hours before the scheduled pickup time, the booking may become non-refundable in accordance with our Terms & Conditions.

If you cannot find your chauffeur at the agreed meeting point, please contact our operations team immediately using the telephone number provided in your booking confirmation. In most cases, the situation can be resolved within a few minutes. We recommend that you do not leave the meeting point or arrange alternative transportation before speaking with our team.

If you miss your flight, please contact TOPTOUR PORTUGAL® as soon as possible. Our team will assess the situation and, whenever operationally possible, help you arrange a new transfer based on your updated travel plans. Additional charges may apply depending on the circumstances and the availability of vehicles and chauffeurs. If you already know that you will miss your flight, we recommend contacting us before your scheduled departure whenever possible. Early notification gives us the best opportunity to assist you with alternative arrangements.

A booking is considered a No-Show if the passenger does not arrive at the agreed meeting point within the complimentary waiting time included for the service and no contact has been made with TOPTOUR PORTUGAL®. For airport, railway station and cruise port pickups, the complimentary waiting time is 60 minutes from the actual arrival of the flight, train or ship. In the event of a No-Show, the booking will be treated as cancelled and no refund will be due.

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Coverage & Availability

Coverage & Availability

Which areas do you serve?

TOPTOUR PORTUGAL® provides premium private chauffeur services throughout mainland Portugal. Our network covers major cities, airports, railway stations, cruise ports, hotels, resorts and private addresses, allowing us to provide reliable transportation for both business and leisure travellers. If your pickup or destination is not listed in our online booking system, please contact our team. We will be pleased to confirm availability whenever possible.

Yes. Our services are available across mainland Portugal, including both urban centres and regional destinations. Whether you require transportation within a city, between different regions or to a more remote location, our team will be pleased to assist, subject to operational availability.

Yes. TOPTOUR PORTUGAL® specialises in private city-to-city transfers throughout mainland Portugal. Whether you are travelling between Lisbon and Porto, Faro and Lisbon, or any other destinations, our chauffeur services provide a comfortable and direct alternative to public transport. All journeys are private, meaning the vehicle is reserved exclusively for you and your travelling party.

Yes. TOPTOUR PORTUGAL® also provides private international transfers between Portugal and neighbouring countries. Popular routes include journeys such as Lisbon – Madrid, Porto – Vigo and Faro – Seville, as well as many other international destinations. As international transfers require bespoke planning, we recommend contacting our team before booking so that we can confirm availability and prepare a personalised quotation.

Yes. TOPTOUR PORTUGAL® operates 24 hours a day, 365 days a year, subject to availability. Advance booking is always recommended to ensure the widest choice of vehicles and chauffeur availability, particularly during busy travel periods.

In many cases, yes. We can arrange selected journeys that begin outside Portugal, particularly when they form part of an international transfer involving Portugal. As these services require individual operational planning, availability should always be confirmed with our team before booking.

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