Terms & Conditions

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Terms & Conditions

Amendments, cancellations and refunds


1. In most cases…

  • You can cancel for free up to 24 hours before your Pick-Up Time (2 hours in some cases – please see your confirmation). If you don’t cancel on time, you won’t be entitled to a refund.

Amendments (changes) before your Journey begins

  • Your confirmation email will tell you how much notice you need to give (ahead of your Pick-up Time) to request any changes to your Booking (such as location or time).
  • Any refund may take up to 5 working days to arrive in your account.


  • If you wish to apply for a refund, you must do so in writing no more than 14 days after your Pick-up Time.
  • If your driver isn’t at the pick-up location on time, you can apply for a refund.
  • You won’t be entitled to a refund if your Journey doesn’t go ahead as planned because:

    • the driver/Service Provider can’t contact you
    • one or more passengers isn’t at the pick-up location on time, and you haven’t requested a new Pick-up Time
    • you request unreasonable changes to the Pick-up Time or Journey
    • you don’t tell us / the Service Provider / the driver about a change you want to make
    • you’d provided incorrect details when booking your Private Transport (pick-up location, contact details, number of people, amount of luggage, etc.)
    • of something that one or more passengers did/didn’t do.

What else do you need to know?

  • Please check your confirmation email to see how long the driver will wait at the pick-up location.

Contacting us

If you have any questions, concerns, or complaints regarding this Terms & Conditions, we encourage you to contact us using the details below:


This document was last updated on December 3, 2022